Evangelical Child & Family AgencyAdoption Client Satisfaction SurveyThank you for the opportunity to serve you. In order to help us improve our services, please answer the following questions to the best of your ability. Your worker will not see this form.How satisfied were you with:1. The physical accessibility of our office Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA2. The friendliness and respectfulness of our staff, including receptionists? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA3. The manner in which your rights and responsibilities were give to you? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA4. Your sense of safety and security while at the service site or while the worker was in your home? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA5. Your experience in waiting for your appointment or for your worker to arrive at your home? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA6. The level of interest and concern shown to you by your worker? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA7. Being accepted without discrimination? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA8. Your overall experience with ECFA's services? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA9. The effectiveness of the adoptive home study in preparing you to adopt? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA10. The helpfulness of the resources (books, training, articles, etc.) made available to you in preparing you for your adoption experience? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA11. How well your adoption worker prepared you for what you might expect during the adjustment time after placement? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NA12. The support and responsiveness of your worker when you had questions or concerns? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Satisfied NADo you have any comments you want to share about the services you received? Submit Form
